Deployment Health Related Frequently Asked Questions

  • I need a Post-Deployment Health Reassessment (PDHRA)?

    Reserve components: Call the toll-free PDHRA call center 24 hours a day, 7 days a week at 888-734-7299.
    Active duty service Members: Contact your command for service-specific guidance.

  • How do I start a Periodic Health Assessment (PHA)?

    For Army only, and only for an in-clinic appointment, start the process on AKO. Complete the service member portion and call Customer Service at 888-697-4299 to schedule the face-to-face appointment. If you have problems accessing the AKO site, call the number above and complete the service member portion over the phone.

    If getting a PHA at a group event, don't complete the AKO portion of the PHA. This information will be obtained at the event. All other branches, contact your command.

  • I need vaccines for deployment – where do I go to get them?

    Contact your unit or organization you're deploying with for instructions and vaccine locations.

  • I have questions about my military deployment – who can I call?

    You can call your base hospital or Medical Readiness at Walter Reed Military Medical Center for guidance at 301-296-5411.

  • Who can I contact with questions about post-deployment health issues?

    You can contact the War Related Illness and Injury Study Center (WRIISC), a national VA post-deployment health resource, dedicated to veterans’ post-deployment health concerns and unique health care needs. “We develop and provide post-deployment health expertise to veterans and their health care providers through clinical care, research, education, and risk communication. As a tertiary care center, we partner with referring providers and their healthcare teams to support their post-deployment care of veterans.”

    VA Palo Alto Health Care System
    3801 Miranda Ave.
    Mail Code 151Y
    Palo Alto, CA 94304
    VA Medical Center
    Room 3B 203
    Mail Stop 127
    50 Irving St., NW
    Washington, DC 20422
    VA New Jersey Health Care System
    385 Tremont Ave.
    Mail Stop 129, 11th floor
    East Orange, NJ 07018
  • I served in the Gulf and believe I have medical issues related to that deployment. Who should I contact for support?

    VA has a Gulf War Registry health exam for veterans that “alerts veterans to possible long-term health problems that may be related to environmental exposures during their military service. The registry data helps VA understand and respond to these health problems more effectively.” Veterans who served in the Gulf during Operation Desert Shield, Operation Desert Storm, Operation Iraqi Freedom, or Operation New Dawn are eligible for the Gulf War Registry exam. You do not need to be enrolled in VA health care to take part.

    Contact information: